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Notice of Nondiscrimination

 Discrimination is Against the Law

EYEXAM of California, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of age, gender, sex, religion, color, creed, ancestry, disability, genetic, disposition, height, weight, veteran’s status, gender identity, or expression, sexual orientation, or race.  EYEXAM of California, Inc. does not exclude people or treat them differently because of age, gender, sex, religion, color, creed, ancestry, disability, genetic, disposition, height, weight, veteran’s status, gender identity, or expression, sexual orientation, or race.


EYEXAM of California, Inc.:
  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages
    • If you need these services, contact EYEXAM of California.

If you believe that EYEXAM of California, Inc. has failed to provide these services or discriminated in another way on the basis of age, gender, sex, religion, color, creed, ancestry, disability, genetic, disposition, height, weight, veteran’s status, gender identity, or expression, sexual orientation, or race, you can file a grievance with:

EYEXAM of California at: 1-888-439-3392, by TDD 1-949-364-1289 for the hearing impaired, by submitting an electronic mail to: grievancecoordinator@luxotticaretail.com, or by filling out a suggestion/complaint form available at any EYEXAM of California optometric office and mailing the completed form to EYEXAM of California at the following address:

EYEXAM of California, Inc
P.O. Box 2756
Mission Viejo, CA 92690

If you need assistance or have questions regarding the grievance process, please call EYEXAM at 1-888-439-3392. The Plan also has a TDD line 1-949-364-1289 for the hearing impaired.

If necessary, assistance for those with limited English proficiency or with visual or other communicative impairment is available without charge to assist in the submission and resolution of grievances. EYEXAM of California will ensure that there is no discrimination against any member on the grounds that the member filed a complaint. EYEXAM of California will acknowledge receipt of your complaint in writing within 5 days of receipt and advise you in writing of the disposition of the matter within 30 days of receipt.