Benefit available
Benefit unvailable
Benefit available
Benefit unvailable
Benefit available
Benefit unvailable
EYEXAM of California, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of age, gender, sex, religion, color, creed, ancestry, disability, genetic, disposition, height, weight, veteran’s status, gender identity, or expression, sexual orientation, or race. EYEXAM of California, Inc. does not exclude people or treat them differently because of age, gender, sex, religion, color, creed, ancestry, disability, genetic, disposition, height, weight, veteran’s status, gender identity, or expression, sexual orientation, or race.
If you believe that EYEXAM of California, Inc. has failed to provide these services or discriminated in another way on the basis of age, gender, sex, religion, color, creed, ancestry, disability, genetic, disposition, height, weight, veteran’s status, gender identity, or expression, sexual orientation, or race, you can file a grievance with:
EYEXAM of California at: 1-888-439-3392, by TDD 1-949-364-1289 for the hearing impaired, by submitting an electronic mail to: grievancecoordinator@luxotticaretail.com, or by filling out a suggestion/complaint form available at any EYEXAM of California optometric office and mailing the completed form to EYEXAM of California at the following address:
EYEXAM of California, Inc
P.O. Box 2756
Mission Viejo, CA 92690
If you need assistance or have questions regarding the grievance process, please call EYEXAM at 1-888-439-3392. The Plan also has a TDD line 1-949-364-1289 for the hearing impaired.
If necessary, assistance for those with limited English proficiency or with visual or other communicative impairment is available without charge to assist in the submission and resolution of grievances. EYEXAM of California will ensure that there is no discrimination against any member on the grounds that the member filed a complaint. EYEXAM of California will acknowledge receipt of your complaint in writing within 5 days of receipt and advise you in writing of the disposition of the matter within 30 days of receipt.
If you athenticate with your Insurance Plan, you won't be able to use Perks.